💼 Microsoft Power Platform Support Engineer

📍 Reading (Hybrid) | 💰 £45,000 - £55,000 + industry-leading benefits

🕘 Full-Time | Microsoft Solutions Partner

⭐ Why Join Us?

As a certified Microsoft Solutions Partner, our client invests in their people and culture to create an outstanding working environment that balances career growth with personal wellbeing. Here's what you can expect:

• 9-day fortnight - every other Friday off!
• Hybrid working - work from home, a regional hub, or our modern Reading office
• Private Medical Insurance (Vitality Health)
• Medical Cash Plan (Medicash)
• Income Protection and Death in Service (YuLife)
• 25-28 days holiday (increases with tenure) + your birthday off
• EV car scheme, Cycle to Work, Gym discounts, Costco membership
• Buy/sell up to 10 days holiday annually
• Pension scheme - 5.5% employer / 4% employee
• Employee Assistance Programme
• Professional & personal training budget
• Quarterly check-ins & ongoing development support
• Recognition & reward programmes - including spot bonuses and long-service awards
• Award-winning culture - recognised as a Great Place to Work™ across multiple categories

🧠 About the Role

We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner.

You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.

🔧 Key Responsibilities

• Troubleshoot technical issues across Microsoft Power Platform tools
• Provide clear, professional support to customers via ticketing systems and meetings
• Collaborate with development and consulting teams on escalations
• Track and document issues effectively to ensure timely resolutions
• Stay up to date on platform updates and share insights with customers and team
• Contribute to service improvement and internal knowledge base

✅ Ideal Skills & Experience

• Experience supporting Power Platform (Power Apps, Power Automate, Power BI)
• Exposure to Microsoft Dynamics 365 is a strong plus
• Strong troubleshooting and customer service skills
• Knowledge of SQL and databases is advantageous
• Familiar with ticketing and CRM systems
• Excellent written and verbal communication skills
• Self-motivated, team-oriented and eager to learn

📍 Location & Working Style

• Remote - UK
• Onboarding will involve some in-office time
• Typically 1-2 in-person team meetings per month