2nd Line Engineer - £30k plus bens

  • Permanent
  • Reading
  • Posted on April 23rd, 2019
This vacancy is now closed

2nd Line Engineer

Reading

£30k

Our client a large IT Service Provider are looking for a 2nd Line Engineer to join their team on a permanent basis.

 

You’ll need to be personable with the ability to deliver outstanding customer service to our clients at all times.

 

Responsibilities:

  • Delivery of high-quality support on a range of IT technical incidents and problems to office users (including senior staff), stores and showrooms
  • Ability to take ownership of tickets from logging to resolution 
  • Work on cases either on-site or remotely via phone, email and Internet
  • Responding appropriately to, and effectively resolving, user incidents, queries or complaints via local or other communications channels like phone, email and Internet
  • 'Hands on’ problem solving approach; solving problems within strict SLA timeframes
  • Take ownership of incidents assigned to you and manage them through to resolution

Qualifications:

  • Microsoft-based Operating Systems, with an emphasis on Windows 10 and MS Server 2012 and 2016
  • Experience with AD and Exchange
  • Knowledge with networking, TCP/IP, DNS, DHCP troubleshooting
  • Office 365 Admin
  • PC hardware and software set-up and configuration, and TCP/IP networking skills
  • Solid customer relations skills to understand client/client representatives concerns and requirements
  • Ability to work well within team, supporting other team members
  • Very good technical understanding of current leading technologies, suppliers and industry terminology

If you are interested in this opportunity, please do send over your most up to date CV.

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