3rd line Technical Support Engineer

  • Permanent
  • London
  • Posted on August 7th, 2019
This vacancy is now closed

This is a fantastic opportunity to join one of the most prestigious organisations in London.


You will be responsible for providing 3rd line support to a range of and cloud platforms, server environments, networking, virtualization and SAN storage.


The role will provide technical expertise to internal colleagues and external members, operating within a Windows environment and acting as the Team Lead for the small Service Desk staff.




  • Administration, configuration, support and maintenance of their Microsoft Azure technologies and platforms; VMware, Azure virtualisation platforms; and the LAN, WLAN and WAN infrastructure
  • Identify opportunities to enhance and improve the technology services via project-based work packages or BAU change requests
  • Proactively monitor and maintain the infrastructure environment using industry standard tools and methodologies
  • Provide 2nd and 3rd line support for all users, both office-based and remote
  • Act as an escalation point for Service Desk, providing cover for colleagues as and when required on the Service Desk
  • Oversee Service Desk staff to ensure quality and service standards are met. Provide technical and procedural leadership as required
  • Contribute to the creation and maintenance of documentation and procedures for support functions and standards. These must be current and available to the technology team to ensure continuity of service when necessary
  • To perform any other relevant duties as required by the Head of IT


Technical Skills


  • Experience of providing third-line support to a Microsoft Windows-based estate
  • Office 365 including SharePoint, Yammer and Teams
  • Azure IaaS and PaaS
  • Active Directory and Group Policy, both on-prem and Cloud
  • Window Server 2003 to 2016
  • SQL Servers 2005 to 2016
  • Windows 10 OS environments – configuration, troubleshooting, customization, golden image build, knowledge of various mass deployment practices and understanding the impact of Windows 10 release channels
  • Virtualisation
  • Networking
  • Storage
  • Cloud Platforms


This is a fantastic opportunity of working with some of the best people on the market using cutting edge Cloud technologies.


For further information, please apply now!!

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