We are working with one of the world’s leading Open Source Software Vendors who are going through an exciting period of growth and are looking for an experienced Alfresco Enterprise Support Services Engineer to join their team.
Our client prides themselves on their adaptable and cutting-edge technology, which is changing the way businesses across the world connect their processes and ideas to make right decisions.
This is an exciting opportunity for an Alfresco product enthusiast to join a team of passionate techies who love taking on exciting projects and working with enterprise customers
This position will see you join our clients EMEA Premier Services team.
This role will involve a lot of remote work from home and visiting customers in the European region, so where you are based does not matter.
You will be responsible for working with multiple enterprise customers, making sure they are getting the best out of our client’s software, whilst also working closely with Technical Support and Customer Success teams.
- Perform basic set-up and installation of Alfresco environment
- Configure Alfresco servers according to best practices
- Provide assistance with user administration, role definitions, and workflow configuration
- Provide assistance with common customizations like login pages, icons, menu items, displaying metadata, etc.
- Perform an annual health check for each Customer
- Perform annual configuration and performance tuning
- Assist with Alfresco upgrade planning and activities
- Resolving and managing all support issues and escalating service needs
- Identify and raise product enhancement requests on behalf of customers.
- Maintain current knowledge of Alfresco product offerings and support policies.
- Work with other teams as required to provide best practice advice, identify potential workarounds and supply support code add-ons for Enterprise customers.
- Work closely with sales and professional services to ensure customer needs are met and future opportunities are identified.
- Additionally, the Premier Service Engineer must act as a Champion for the Alfresco corporate values around customer success.
Ready to Apply?!
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