Amelia Virtual Agent Flow Designer

  • Permanent
  • UK Wide
  • Posted on April 25th, 2022

Amelia Virtual Agent Flow Designer


Salary: £55,000 - £70,000 pa + Holiday, Pension and Healthcare

Location: UK Wide – (Hybrid)


The job on offer

In order to drive the growth agenda in our Client are looking to expand our team. You will assist in the management and Administration of the Amelia Virtual Agent to support a service offering to our customer.
You will be part of the ServiceNow Support Team and will be responsible for the administration and development of the Amelia Virtual Agent. 

Your role

More specifically your responsibilities include:

  • Experience with Groovy, PowerShell, VBS, Python – automatization, scripts, and small applications.  
  • Experience in ServiceNow and Remedy API  
  • Basic UI customization in HTML, JavaScript, CSS  
  • Understanding of in AI / ML  
  • Ability to find automation possibilities, defining the scope and execute proper solution  
  • Manage lifecycle of Topics, including Create, Amend, Publishing, conversation Blocks, and retirement.  
  • Ability to review current conversation flows and define scope and execute solution 
  • Manage lifecycle of Live Chat functionality. 
  • Priority and time management skills  
  • Self-motivation, willingness to learn  
  • Excellent communication skills & ability to work effectively as a team player  
  • Fluent English  
  • IT Service Management experience
  • Understanding Agile and SCRUM
  • Advanced communication skills (written and speaking skills)
  • Question and push back approach on client requirements
  • Strong attention to detail
  • Application Creation in ServiceNow
  • Knowledge of testing methodologies and frameworks

Your profile

You demonstrate the following competencies:

  • Experienced in ServiceNow 
  • Strong attention to detail
  • Full lifecycle of IPsoft Virtual Agent integration in ServiceNow
  • Knowledge of testing methodologies and frameworks
  • Change Management process and methodologies experience
  • Must be willing to undertake DV Clearance

Ideally you will bring the below previous experience or certification

  • ITIL Foundation Certified
  • Experienced in ServiceNow 
  • Experienced Understanding of Virtual Agent and Live Chat
  • Must be willing to undertake DV Clearance
  • Experience in IT Operations Management

To apply please click the “Apply” button and follow the instructions. For a further discussion, please contact Connor McCabe – 07747 773421.

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