Application Support 3rd Line - £400-450 per day

  • Contract
  • Reading
  • Posted on March 1st, 2019
This vacancy is now closed

Application 3rd Line Support
£400-450 per day
6-month contract

Our client a solution provider is looking for a 3rd Line Support Engineer to join their team on a contract basis.

The main element of this role is being able to cover out of hours on call rota.


  • Outside of core office hours:
    • Responding to customer critical incidents and application alerts
    • Communicating incident resolution activity in the form of progress and update reports
    • Resolving P1 platform issues, which may include, but are not limited to, restarting hung services, investigating Database errors, resending failed messages by running data update commands, restoring corrupt databases.
  • Responding to system generated alerting, including the utilisation of a range of investigation and resolution activities
  • Root cause analysis where appropriate:
    • Reviewing system log files
    • Understanding and searching SQL code (or other tools as appropriate)
    •  Analysis of data within Excel (or other tools as appropriate)
  • Responsible for updating customer communications and documentation:
    • Emails, Change log, Incident log, Tickets
    • Work requests and Internal team processes
  • Responsible for reducing technical debt:
    • Bug fixing and T-SQL improvements
    • Enhancing internal support tools
    • Improving application and platform monitoring
    • Writing new T-SQL procedures to improve system stability
    • Additional tasks deemed necessary for the success of our business


  • Good understanding of relational databases and application protocols
  • Application experience:
    • SQL Server & Data analysis
    • Database back up and restoration
    • T-SQL and Windows services
    • Web services and API
  • Knowledge using using multiple operating systems (Windows 2008 server, 2012 server, Windows 7 & 8 etc)
  • Azure would be an advantage

If you are interested in this great opportunity, please send your most up to date CV.

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