Application Support Engineer

  • Permanent
  • Berkshire
  • Posted on September 11th, 2019

This is a fantastic opportunity to join a leading automation marketing and CRM organisation.

They are now looking for a technical support professional who enjoys problem solving in a collaborative and fast-paced environment.

The team have a ‘work hard, play hard’ ethos and are now looking for a new member to join one of the fastest growing automation companies out there!

Responsibilities:

  • Become an expert, including the product's technical workings and practical business application
  • Delivering and exceeding SLAs and customer expectations
  • Assist customers with technical questions relating to the product as well as peripheral software (including but not limited to internet browsers, Salesforce.com, Website hosting software, API's, etc.)
  • Assisting with technical implementations and customer queries
  • Utilize independent and creative problem-solving skills to assist in technical troubleshooting
  • Managing support tickets and phone calls from customers through to resolution
  • Author and maintain knowledge base articles as needed for technical implementation procedures

Skills

  • Customer focused with the aim resolving customer issues in the most effective way possible
  • Team Player who views the occupational world as "we" versus "me"
  • 1 - 3+ years of experience in a technical support role
  • Ability to write and troubleshoot HTML, JavaScript, and CSS is a plus
  • Functional knowledge of SQL
  • Functional knowledge of major internet browsers and their configuration
  • Functional knowledge of desktop OS systems (Windows and Mac)
  • Basic network (latency, etc.) troubleshooting experience
  • Previous experience with API's and XML a plus
  • Additional preferred experience with Salesforce.com, Sugar CRM, Microsoft Dynamics, Marketing Automation, website hosting, email delivery and SEO
  • Previous SaaS support experience a plus

 

If you are looking for a fresh challenge with a growing support team, please apply now!

 

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