Application Support Engineer - £25,000 - £30,000 + Additional Benefits

  • Permanent
  • Berkshire
  • Posted on August 13th, 2022
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Company Overview

  • 83zero is excited to be partnering with a fast-growing SaaS scale-up company, which has just been awarded one of the UK’s best places to work!
  • Our client is all about using cutting-edge data visualization to make the world’s most complex IT applications simple to run.
  • They’re a people-driven, engineering-led company and an agile, innovative team, meaning our entire focus is on product excellence and delighting our customers – but never at the expense of their employees and community.
  • In the next stage of their growth plans, they are now looking for an Application Support Engineer to join their EMEA Technical Support Engineering division on a remote base in the UK.

What’s in it for you?

  • Great Culture: It’s official, our client have been certified by their employees as a “Great Place To Work!” They invest in creating a great environment where people are happy to work every day.
  • Remote first culture: You’ll be equipped and empowered to work well from home. And for those who prefer the office, our client have fantastic office spaces in 3 major hubs. They gather regularly on video calls, enjoy virtual socials, and send celebration gifts to wherever you are.
  • Cutting Edge technology: Embracing remote working means they have to make the best use of latest tools & practices in every area of the business. They are ‘cloud-first’ in all our core systems, use all the main collaboration and conferencing platforms, and offer a choice of PC or Mac as well as supporting BYOD wherever possible.
  • Competitive salaries: If you have talent in abundance, we have the packages to match; including private medical care, a generous holiday allowance, and company share options.
  • Wellbeing: They know there’s more to life than just work and our dedicated Wellbeing Team are here to support you! They want to encourage you to stay active, connect with your mental health, and overall achieve a great work/life balance.
  • Social: From tech meetups to roller-coasters, poker, board games, bake-offs, and music nights – there’s always plenty going on!

Position Overview

  • You will be fully trained and certified in our client’s leading SaaS product
  • Our client provides its customers with industry-leading technical support and as a Customer Support Engineer you’ll play a vital role in delivering that service.
  • Working with our customers through a mix of channels, and with your colleagues across the company, you’ll provide high quality technical input to help solve problems and champion best practise.
  • You’ll troubleshoot across the Microsoft server stack, analyse application logs, create helpful user guides and contribute to our community.
  • You’ll be dedicated to developing your skills and helping your team, and most importantly, you’ll take great pride in delighting our customers and exceeding their expectations.

Key Skills

  • Fixing technical problems and getting a kick out of troubleshooting runs through your veins!
  • You have proven experience working in a Technical Support, Application Support or similar role
  • You have experience working across the Windows Operating systems
  • You have excellent time management and prioritisation skills, and enjoy taking on a range of tasks
  • You have experience working with case management systems such as ZenDesk or similar
  • Any experience working with SQL, Azure, IIS or SCOM, would be beneficial – but not essential (our client will train you in these technologies, if you don’t have experience)

Ready to Apply?

If you are reading this advert and are thinking ‘Wow, I want to learn more about this opportunity!’, then why are you still reading?! APPLY NOW!

 

 

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