Business Process Analyst

The primary responsibility of the Business Process Analyst role is to support the mapping and improvement of business processes and systems to support the business strategy. It therefore requires a good understanding of an IT systems environment. The Business Analyst can be responsible for the requirements of multiple projects at any one time with varying levels of complexity, involvement and design. Typically, the scale of these projects would be small to medium.

Key Responsibilities

  • To map ‘as-is’ business processes and identify gaps and improvements that can be made (‘to be’ processes)
  • To develop and document detailed business requirements for business process changes
  • To support in translating business requirements into technical requirements that can be implemented by technical teams
  • To develop business cases and project plans for business initiatives that support our business strategy and goals 
  • To identify appropriate project stakeholders and to develop and maintain their engagement at all stages of the requirements process through effective communication and involvement
  • Ensure that the quality controls are in place so that the activities relating to requirements are planned and performed correctly


  • Demonstrable evidence of gathering requirements, with experience in working with senior stakeholders in developing strategy, gathering requirements and translating requirements to key stakeholders (essential)
  • Experience of working with Business Process Modelling, target operating model definition and process re-engineering
  • Experience of developing requirements that span multi systems e.g. finance systems, billing systems, debt recovery systems, telephony systems, web systems 
  • Qualifications and experience of using requirements gathering tools (essential)   
  • Proven work experience of undertaking sound business analysis and developing information into concise reports (essential)
  • Practical experience of working a number of stakeholders crossing both business and IT work streams including 3rd party suppliers (essential)
  • Experienced in using MS Office tools e.g. Word, Excel, Project, PowerPoint, Visio (essential)
  • Strong customer service orientation/or experience of working within the manufacturing industry (desirable)
  • To show an aptitude for being able to learn and adapt quickly to the technical knowledge to be able to draft relevant project requirements so as to work as effectively with partners during a project (desirable)


For further details, please apply now!

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