Citrix Support Engineer - £30,000 - £45,000

£30,000 - £45,000

London

Citrix | XenApp | XenDesktop | Microsoft OS | Exchange | Office 365 | Networking

 

This is a fantastic opportunity to join a leading PS Consultancy and number one part of Citrix.

They are looking for both 2nd and 3rd Line Engineers to join their growing Support team.

 

Responsibilities

  • Provide a technical escalation point for 1st / 2nd line team members
  • Troubleshoot client support incidents, liaising with our clients over the phone, email, web-ex or on client site
  • Helping customers solve technical issues with their infrastructure (hardware and software)
  • Liaising directly with end users and client-side IT personnel to resolve any problems
  • Using remote control tools and technologies to resolve issues as required
  • Documenting systems and procedures as implemented for and on behalf of our customers

 

Desirable Technical Skills

  • Citrix XenApp, XenDesktop, NetScaler, XenMobile, Sharefile
  • Security information and event management (SIEM) software – i.e. Logrhythm
  • VMware vSphere, Microsoft Hyper-V, Citrix XenSever
  • Microsoft OS (2008/2012/2016/W7/W8/W10) including associated hardware
  • Microsoft Exchange and Office 365
  • Citrix XenApp, XenDesktop, NetScaler, XenMobile
  • Networking - TCP/IP - DNS, DHCP, switching and routing; 

  • Networked storage solutions

 

 

If you’re an experienced trouble-shooter, looking for a fresh challenge, please apply now!

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