Client Services Manager

  • Permanent
  • UK Wide
  • Posted on November 17th, 2021

Client Service Manager | Remote | £30,000 Per Annum

Here at 83Zero, we are working with an industry-leading digital data consultancy that is looking to hire an experienced Client Services Manager to join their Retail Client Service team. 

In this role, you will be responsible for a number of FMCG/ Retail different clients and will be leading a team of client service executives to ensure that all tasks and deliverables are met within the timescales and quality expectations.

 

Main Responsibilities:

  • Management of all aspects of contracted client deliverables so that they are on time and correct.
  • Understand the financial implication of not delivering the agreed service.
  • Participates, leads and presents in client meetings.
  • Scoping, briefing and management of all contracted and ad-hoc client requirements
  • Prioritises and delegates to ensure all tasks are completed on time and correct.
  • Solutions focused, identifies issues and appropriate remedial actions following root cause analysis.
  • Leads a client service team to achieve company, division, team and personal objectives.
  • Manages all people management processes – appraisals, expenses, holiday approval, etc.

 

Skills Required:

  • High quality of written and spoken English.
  • Excellent IT skills, particularly in Excel and PowerPoint.
  • Working knowledge of change management.
  • Self-motivated, accountable and committed with well-developed decision-making skills.
  • Strong communication and interpersonal skills, ability to lead, influence and motivate.
  • Has experience in people management, or the ability/motivation to gain this.
  • Strong organisational, prioritisation and delegation skills.

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