Customer Success Technical Consultant - £65,000 - £75,000 + 18% bonus + benefits

  • Permanent
  • Slough
  • Posted on April 25th, 2019

 

Key Skills: Salesforce, Gainsight, Dashboard, SQL, Configuration, Integration, CRM,

 

*London or Slough*

Our client is a global leader within the digital world who are looking to continue to deliver an unparalleled experience with a leading Customer Success team.

You will be involved in the CS team which maximises customer satisfaction and value delivered, which will ultimately lead to expansion and renewal opportunities.

 

The Customer Success Technical Consultant will:

  • Be responsible for deployment and system integration of the Customer Success Platform – Gainsight
  • Work with the platform supplier to ensure deployment and program milestones are achieved on time and in budget
  • Drive cross-functional coordination from a platform level
  • Establish credibility as Customer Success Platform Administrator and Super User and promote active use by the wider Customer Success team and aligned groups
  • Work with the Customer Success Business Analyst to deliver on iterative platform improvement requirements
  • Collaborate with IT and other business functions to evolve the Customer Success platform – including data source identification, connector enhancements, workflow, reports and dashboards

 

Primary Responsibilities

  • Pro-actively manage and deliver deployment and integration of Customer Success Platform
  • Ensure Customer Success Platform is available to build and maintain required analytics and reporting capabilities to support collaboration and communication of customer insights
  • Provide technical subject expertise to troubleshoot and identify operational, connectivity and network issues
  • Main point of contact for implementation and technical side of Customer Success Platform use
  • Work with platform provider, IT and associated stakeholders to complete integration with all cross functional systems
  • Programmatically collect relevant feedback and inputs from CSMs and CS Business Analyst to deliver required enhancements to dashboards, workflow and reporting

 

Technical Experience & Knowledge

  • Strong Salesforce experience essential
  • Practical project management, organization, and communication expertise
  • Hands on experience in delivering platform deployment in a complex and diverse business environment
  • Hands-on expertise in Gainsight, Totango or other similar platforms
  • Good knowledge of SQL
  • Knowledge of industry best practices - Agile, Lean, Six Sigma, Kaizen, PRINCE

 

If you’re an experienced Technical Consultant within Customer Success, please apply now!

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