83zero is excited to be partnering with one of the world’s leading software security software vendors, who specialize in privileged access security cloud solutions.
Our client is regarded as the pioneer and market leader of the identity & privilege access sector and is going through its next phase of exciting growth plans! We are looking for an EMEA Technical Support Engineer, to join their Enterprise Support team on a remote basis in the UK!
We are looking for individuals from a technical support background, who love technical troubleshooting and working with enterprise customers! We experience working in a technology software vendor, partner, or re-seller, who have experience in supporting customers and solving tricky technical challenges.
A cybersecurity background would be ideal, but we are also open to speaking with professionals who want to break into the cybersecurity sector!
Responsibilities
- You will become fully trained and certified in our clients market leading SaaS CyberSecurity products
- Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
- Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
- Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
- Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
Key Skills
- Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Must have excellent communication skills and a passion for providing world-class service.
- Experience in directly supporting enterprise-level customers.
- Ability and desire to learn products and technologies.
- Must be able to work independently as well as with others, as part of a domestic and international team.
- Proven experience working across different operating systems, such as Windows, Linux or Unix.
- A good knowledge of Active Directory and Networking fundamentals
- Any experience working with virtualisation or cloud-based technologies, would be beneficial
- Excellent time management, decision making, prioritization and organization skills
Ready to Apply?
If you are reading through this advert and are thinking ‘Wait, this sounds like me!’ then we want to hear from you!
So why are you still reading?!
APPLY NOW!