Go-to-Market, Customer Experience Leader

  • Permanent
  • UK Wide
  • Posted on January 9th, 2023

Go-to-Market, Customer Experience Leader

 

Salary: £75,000 – £95,000 | Private Healthcare | 25 days holiday | Certifications | Life Assurance | Pension

Location: UK Wide – Hybrid Working Model

 

Your Role

As a Customer Experience & Digital Transformation Sales Leader You will:

  • Build a sales pipeline through existing and new stakeholder networks (both internally and externally)
  • Consult with internal stakeholders across sector verticals to drive existing and new client engagements
  • Develop customer operations solutions through collaborating with clients
  • Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs
  • Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies with client stakeholders
  • Utilise your industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes
  • Optimise processes through the elimination of waste and leveraging technology to integrate/automate processes and tasks, resulting in improved outcomes like, NPS, CSat and cost-to-serve
  • Assist clients in optimising their workforce and skill sets to meet service levels and changing demands
  • Create technology recommendations for clients to increase their digital strategies
  • Develop and deliver solutions by responding to client RFI/RFP’s

Your Profile

  • Experience of solutions for Contact Centres
  • Experience within commercial modelling and sizing
  • Management of a successfully delivered sales pipeline
  • Ability to create Contact Centre/CX solutions that support client objectives
  • Understanding of the latest Technology trends in the Contact Centre and Digital Transformation market
  • Development of the relevant CX solutions for implementation – e.g. chat bot, conversational AI
  • Cross-sector experience, including Financial Services, Manufacturing, Media & Entertainment, Retail and Technology based companies
  • Experience in handling different kinds of Contact Centre process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
  • Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality
  • Process Improvement methodologies

To apply please click the “Apply” button and follow the instructions. For a further discussion, please contact Connor McCabe – 07747 773421

83zero LTD is a boutique consultancy specialising in IT, Data Engineering and Architecture | Data Science (ML, AI, DL) | Data Visualisation | RPA within the UK. We provide high quality interim and permanent senior IT professionals.

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