Go-to-Market, Customer Experience Leader
Salary: £75,000 – £95,000 | Private Healthcare | 25 days holiday | Certifications | Life Assurance | Pension
Location: UK Wide – Hybrid Working Model
Your Role
As a Customer Experience & Digital Transformation Sales Leader You will:
- Build a sales pipeline through existing and new stakeholder networks (both internally and externally)
- Consult with internal stakeholders across sector verticals to drive existing and new client engagements
- Develop customer operations solutions through collaborating with clients
- Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs
- Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies with client stakeholders
- Utilise your industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes
- Optimise processes through the elimination of waste and leveraging technology to integrate/automate processes and tasks, resulting in improved outcomes like, NPS, CSat and cost-to-serve
- Assist clients in optimising their workforce and skill sets to meet service levels and changing demands
- Create technology recommendations for clients to increase their digital strategies
- Develop and deliver solutions by responding to client RFI/RFP’s
Your Profile
- Experience of solutions for Contact Centres
- Experience within commercial modelling and sizing
- Management of a successfully delivered sales pipeline
- Ability to create Contact Centre/CX solutions that support client objectives
- Understanding of the latest Technology trends in the Contact Centre and Digital Transformation market
- Development of the relevant CX solutions for implementation – e.g. chat bot, conversational AI
- Cross-sector experience, including Financial Services, Manufacturing, Media & Entertainment, Retail and Technology based companies
- Experience in handling different kinds of Contact Centre process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
- Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality
- Process Improvement methodologies
To apply please click the “Apply” button and follow the instructions. For a further discussion, please contact Connor McCabe – 07747 773421
83zero LTD is a boutique consultancy specialising in IT, Data Engineering and Architecture | Data Science (ML, AI, DL) | Data Visualisation | RPA within the UK. We provide high quality interim and permanent senior IT professionals.