Head of ITSM - Technology Service Provider - Permanent - Reading - 25 days holiday | Pension | Private Health Care

  • Permanent
  • Reading
  • Posted on August 21st, 2018
This vacancy is now closed

("Head of Service", "Head of ITSM", “IT Service Management”, ITSM, ITIL, “Head of IT Service”, Infrastructure, Cloud, DevOps, Testing, Agile, Permanent, Reading, Berkshire)

Head of ITSM - Technology Service Provider Permanent - Reading

Location: Reading

Salary: £80,000 - £95,000 pa

Benefits: 25 days holiday | Pension | Private Health Care

Our client is a rapidly growing technology service provider delivering omni-channel communications and business automation solutions to a global customer base of tier-1 Telco, Banking and Enterprise customers.

The Head of ITSM will be responsible for a large portfolio of technical delivery projects, which will incorporate a major automation and business transformation programme. As the Head of ITSM you will be instrumental in the implementation of a world class and robust service operating model.

Through the discovery phase you will create an agile service focused culture based on continuous improvement, quality and risk standards. A solid understanding of effective commercial arrangements is critical. This individual will also be a key member of the leadership team and will be responsible for ongoing quality of service delivery to a standard that mitigates any technical or reputation risk.

Essential Experience:

  • Solid experience in a Senior IT Service Management role or Senior IT Service Delivery Management role.
  • Implementing a Service Operation from scratch and all the associated Operational Controls and Governance expected from a world class and robust service operating model.
  • Experience of supporting a business to enhance their “Service Focussed” mindset.
  • Excellent appreciation of customer service and strategies.
  • Strong knowledge of technology infrastructure and services.
  • Experience of overseeing the delivery of business requirements, solutions, agile, testing, cloud environment support and DevOps.
  • Strong operations background (ideally held multiple roles).
  • Track record of delivering major change programmes (technology, people and process).
  • Strong team management and leadership experience.
  • Strong knowledge of ITIL framework and core processes.
  • Excellent stakeholder management and strong influencing skills.
  • Knowledge of leading Cloud services (SaaS, IaaS and PaaS).

Essential Skills:

  • Responsible for delivering reliable and secure Group wide core IT services (including service desk, security, infrastructure and DevOps).
  • Responsible for customer service quality, principally delivered through the IT Service Desks in each region.
  • Improving customer service satisfaction through a continuous service improvement process.
  • Responsible for effective management of the service delivery function.
  • Stakeholder management.
  • ITILv3 Accredited.
  • Pragmatic approach to business standards.

To apply please click the “Apply” button and follow the instructions. For a further discussion, please contact James Money on 01628 564327.

83zero Consulting Limited is a boutique consultancy specialising in IT Service Management, Design & Delivery | Change | Agile Transition within the UK. We provide high quality interim and permanent senior IT professionals.

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