Implementation Specialist / Technical Account Manager - Bonus (15%), Pension (up to 6% contributory), Private Health, Critical Illness cover, Gym, Childcare Vouchers

  • Permanent
  • Germany
  • Posted on September 18th, 2018
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Technical Account Manager / Implementation Specialist – Berlin – Permanent
 
Salary: €50,000 - €60,000 (D.O.E) pa with OTE - €57,000 to €69,000 (D.O.E) pa
 
Benefits: Bonus (15%), Pension (up to 6% contributory), Private Health (Family Inc.), Critical Illness cover, Death in Service, Gym Membership, Cycle to Work scheme, Childcare Vouchers, and 25 days holiday
 
Our client is an exciting and forward-thinking global software company (SaaS) based in Central Berlin with a strong collaborative culture. They have a cutting edge ITSM tool to complement their existing SaaS product suite. This product has been so successful it has become one of their flagship products since its release 3 years ago! They have already secured some global brands, and their client base is growing rapidly. 
They now have an opportunity for a hands-on Implementation Specialist / Technical Account Manager to join their team in Berlin. You will be the technical expert for assigned clients, taking ownership for technical engagement and ongoing implementation. 
 
The Role:
Implement and configure systems based on client requirements
Manage customer expectations during the implementation and configuration stages and work closely with engagement teams on implementation project issues and during customer escalation phases
Support our sales engineers and project managers during the ‘proof of concept’ phases by configuring and supporting client’s test accounts
Investigate technical issues and work with product teams to diagnose problems
Key point-of-contact for day to day customer engagement and all additional customer support or service’s needs (i.e. solution expansion, questions, etc.)
Providing end user work shops
 
Essential Skills and Experience:
Solid and demonstrable track record with at least 3 years’ experience as an Implementation Specialist or Technical Account Manager in a customer facing role
Experience as an Implementation Specialist or Technical Account Manager in the Service Desk or IT Service Management (ITSM) SaaS Product / Tool market is HIGHLY desirable.
Ability to work in a fast-paced environment and efficiently manage priorities
Excellent communication skills both verbally and written
Ability to present to both technical and non-technical audiences
Solid problem problem-solving and multi-tasking skills
Excellent technical credentials
Bachelor’s degree desirable in Computer Science / Engineering or equivalent practical experience.
Must be Fluent in both German and English
 
To discuss the opportunity in more detail please contact Lisa Foreman at 83Zero – lisaforeman@83zero.com  01628 564108
 
83zero Consulting Limited is a boutique consultancy specialising in IT Service Management, Design & Delivery | Change | Agile Transition within the UK. We provide high quality interim and permanent senior IT professionals.

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