Infrastructure Engineer - £40,000 - £50,000

  • Permanent
  • Berkshire
  • Posted on February 8th, 2019
This vacancy is now closed

Our client is a global market leader within Big Data and Analytics software and due to their ongoing success are looking for experienced Infrastructure Engineers to join the team.

Role Purpose


  • This position is responsible for providing desktop support services primarily to end users in the UK and, secondarily, provide remote support to end users within the EMEA region
  • Working with the existing team in performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems
  • Responsible for making effective use of available technical resources and providing the service within established service levels
  • Performing Installs, Moves, Adds and Changes (IMAC), data backup/restores, computer virus management, data migrations, and workstation refresh activities, amongst other varied and interesting IT tasks
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users and recommend and implement corrective solutions, including offsite repair for remote users as needed
    • Install, configure, test, maintain, monitor, and troubleshoot Windows and Mac end-user workstations, related hardware and software in order to deliver required desktop service levels
    • Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades (for example memory)
    • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
    • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems

    Desirable skills

    • SCCM (SMS) and Casper Mac Management Suite
    • Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 10 highly desired
    • Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) for Mac OS 10.7 or 10.8 highly desired
    • A+ certification highly desired
    • Strong technical skills in supporting x86/x64 hardware platforms
    • Ability to quickly trouble-shoot and resolve problems
    • Experience working in an Active Directory environment including SCCM
    • Experience with desktop virtualization (e.g. Xen) preferred but not required
    • Concentrated focus on defect reduction and quality of services
    • Excellent customer relations and customer support skills

Please apply now for more details!


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