ITIL Duty Manager - £40,000 - £60,000

  • Permanent
  • London
  • Posted on January 10th, 2022

ITIL Duty Manager  – Permanent – UK Wide

Salary: £40,000 to £60,000 per annum - Benefits - Healthcare options

Location: London

My client is a global consultancy who are currently looking for multiple ITIL Duty Managers in London. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career.

The role

We are excited to be offering this opportunity for a talented ITIL Duty Manager to join my clients rapidly expanding team, working at the forefront of technology.

We are looking for someone who is not afraid to roll up their sleeves and get stuck-in; someone who learns quickly; loves a challenge; who loves a job that is never the same one day to the next. As a Duty Manager, you will be tasked with a wide range of responsibilities. You will be surrounded by some amazing people and working in one of the best cultures that you can find.

Essential skills:

  • Motivated in managing the delivery of services, solutions and operations. 
  • Experience of working in a large outsource service environment, with broad knowledge across technology towers.
  • Confident in taking ownership and making on the spot decisions in pressure situations.
  • Strong in customer communication skills, building positive relationships based on trust and transparency.
  • Proactive in unlocking value from monitoring, reporting and service management data; to automate, predict, triage and learn.
  • ITIL (v3/v4) qualified.
  • Management of Major Incidents, ensuring an effective interface to all associated processes (Major Incident Reporting, RCA, Problem Management, Knowledge Management).
  • Supporting continuous improvement and proactive problem management of key IT systems
  • Supporting the planning of all high risk out of hours Change activity, ensuring effective communication, time planning, and preventing change or business conflict.

To apply please click the “Apply” button and follow the instructions. 

For a further discussion, please contact Aaron Perdesi on 07598474354.

83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.

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