Major Incident Manager - £45,000 - £52,000 per annum

  • Permanent
  • Reading
  • Posted on February 28th, 2019

Our client who are leading end to end infrastructure and services partner are seeking the skills and experience of a Major Incident Manager.

Based in Reading this is a full time role working with the elite of service professionals.

As the Incident Manager you will be responsible for owning incidents and ensuring minimal impact in incurred whilst supporting the business with resolution. 

Key experience for this role includes:

  • Incident Management
  • Problem and Change Management
  • Service Workarounds
  • Incident Communications (internal and external)
  • Service Management tool sets
  • Major Incident reviews

ITIL is required, ideally Service Operations as is relevant and key experience in Major Incident Management.

You will be working in a high pressured environment so the ability to act calm and professional under pressure is a must. Communication skills across different teams, customers and stakeholders is imperative as is the ability to pick up new tings quickly.

This is a fantastic opportunity working in state of the art technology offices and with one of the leading UK services organisations.

If you wish to be considered for this role then please contact David Eales with an up to date CV.

Incident / problem / change / escalation / service / ITIL / SLA

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