Managing Consultant – Service Design

  • Permanent
  • UK Wide
  • Posted on January 5th, 2022

Managing Consultant – Service Design


Salary: £45,000 - £85,000 per annum - Bonus - Benefits - Healthcare options

Location: London (Travel UK wide)

Our Client is one of the world’s most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions.

We’re growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer.

The role

This role is an exciting blend of management consulting skills plus experience in user research, and service design. You’ll be asked to:

•    Analyse and map complex processes and user journeys
•    Prototype and test end-to-end service journeys 
•    Deliver service concepts, blueprints and other service design artefacts 
•    Run and lead design workshops to ensure user are at the heart of the service/product
•    Have strong communication skills to shape and influence design decisions
•    Uncover customer needs and pain points through qualitative & quantitative data
•    Stay abreast of technology, market and user trends
•    Lead experiments and design sprints 
•    Help structure the delivery of service and product design projects
•    Lead multi-disciplinary teams to design, prototype and build multi-channel services
•    Deliver quality consulting work that meets client commercial and strategic objectives
•    Engage clients to successfully influence long-lasting change
•    Be an advocate and inspire colleagues and clients about the benefits and value of Service Design 

What you'll do

You’ll be working in a range of sectors, including among others retail, consumer goods, utilities, telco, financial services, and life sciences; as well as in the public sector.

As a Senior Consultant you’ll not only deliver quality user research, business analysis, and service design, you’ll also help mentor and oversee less experienced consultants, and model our values and behaviour.

Why you?

A good fit for this role will bring many of the skills, experience, and attributes below


•    Experience of product development and/or customer experience design
•    An understanding of the challenges of designing for digital
•    Experience in all stages of the product and service design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs
•    Experience facilitating workshops, design sprints and ideation sessions
•    The drive to proactively identify and implement improvements to the way we work 
•    Experience managing and leading teams
•    Comfort leading sessions with senior clients
•    Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
•    Passion about helping to create an environment where people can do great work 
•    Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions
•    Experience working in sectors that operate in complex regulatory environments like Financial Services or healthcare would be a plus.


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