Operations Engineer

  • Permanent
  • London
  • Posted on April 19th, 2021

This is a fantastic opportunity to work for an industry leading System Integrator and award-winning Gold member of the Microsoft Partner network. The Operations Engineer will be working in a team at the heart of the IT delivery organisation.  


The successful candidate will be fully flexible and ideally have experience of working in a large outsource service environment. The applicant will be highly motivated in managing the delivery of services, solutions and operations.



*The Operations Bridge is a 24/7/ 365 days function which will include shift work*


The key responsibilities of this role will include:


  • Management of Major Incidents and ensures effective interface to all associated processes (Major Incident Reporting, RCA, Problem Management, Knowledge Management)
  • Ownership and development of Operational Playbooks to drive swift resolution of major incidents
  • Ability to own and run executive communications
  • Facilitates the planning of all out of hours Change activity, ensuring effective communication, time planning, and preventing change or Business conflict.
  • Provide formal signoff for changes at planning stage
  • Prior to start of day, ensures that all Business-Critical services are available and performing, through effective alignment with Service Desk and all support teams
  • Empowered to make technical decisions to the benefit of the Authority
  • Maintain effective relationships with suppliers/ partners to organise the efficient supply of services within agreed contractual terms
  • Drive continuous improvement and proactive problem management for key IT systems
  • Work with operational teams and the Authority to identify case studies for automation and assist with implementation.


Key skills required:


  • Good technical knowledge across technology towers
  • Delivery Management
  • Strong customer communication skills
  • ITIL v3 Foundation




  • Able to interact with clients and deal with the challenges presented by a strong client with a high degree of technical expertise
  • Managing of Major Incidents, providing leadership to resolution and clear communications throughout
  • Able to lead teams and drive activities within tight timeframes
  • Methodical approach with good attention to detail
  • Analytical Problem Solving          
  • Root Cause Analysis          
  • Working under pressure and to tight time scales


Please apply now for more details!

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