Pre-Sales Engineer (ITSM Software Vendor) – Berlin - Permanent
Salary: €55,000 - €70,000 (D.O.E) pa with OTE - €66,000 to €84,000 (D.O.E) pa
Benefits: Bonus (20%), Pension (up to 6% contributory), Private Health (Family Inc.), Critical Illness cover, Death in Service, Gym Membership, Cycle to Work scheme, Childcare Vouchers, and 25 days holiday.
Our client is an exciting and forward-thinking global software company (SaaS) based in Central Berlin with a strong collaborative culture. They have a cutting edge ITSM tool to complement their existing SaaS product suite. This product has been so successful it has become one of their flagship products since its release 3 years ago! They have already secured some global brands, which are true “Marquee” clients, but they want more! With their client base growing rapidly they are looking to grow their Pre-Sales capability by hiring more experienced Pre-Sales Engineers that have experience in architecting ITSM software products and solutions for end clients.
The successful candidate will be involved in the sales cycle from a very early stage, driving the “Discovery” phase and technical conversations in the room with prospective clients. Whilst developing the proof of concept, you will have a sharp commercial angle and scope to cover and introduce more products. Experience in seeing projects through to finish is essential.
You will have the gravitas and confidence to present solutions to end clients, designing suitable work arounds to drawer end client stakeholders together. We are looking for a PreSales Engineer with excellent technical, communication and organizational skills. Any previous experience with customer support, CRM, Mobile applications, ITSM/ITIL Methodologies and cloud-based infrastructure will be preferred. As a PreSales Engineer you will work hand in hand with the sales team to introduce product suite.
This is an amazing and very trendy brand, which has already attracted the attention and financial backing of some major global players, so there is no better time to join this established business which has GENUINE career development opportunities as they look to grow across the UK and EMEA region. This role will focus on our ITSM software technology.
Essential Skills and Experience:
- Solid and demonstrable track record of at least 2+ years’ experience as a Technical Sales Engineer or PreSales Engineer in a customer facing role.
- Commercial experience as a PreSales Engineer or Technical Sales Engineer in the IT Service Management (ITSM) SaaS Product / Tool market is HIGHLY desirable.
- Experience of working with Sales and Business development teams to identify and qualify business opportunities, identify key customer technical objections and convert prospects to customers.
- You will work closely with the product management team to demonstrate and prototype integrations within customer environment.
- Prepare and deliver product messaging to highlight our client’s value proposition through whiteboard and slide presentations, product demonstration, proof of concept management and RFP response documents.
- Work independently with prospects / customer’s technical teams on technical scoping. During the process of scoping, you may be involved in complex workflow analysis and in-depth examination of the interaction between our client’s and customer’s infrastructure.
- Provide technical mentorship and training for new hires and peers.
- Implement and support compliance to our client’s compliance and information security processes.
- Keep abreast of competition, competitive issues and products.
- Travel to customer locations in support of sales efforts when required.
- Provide technical mentorship and training for new hires and peers.
- Bachelor’s degree in Computer Science / Engineering or equivalent practical experience.
- Must be Fluent in both German and English
To discuss the opportunity in more detail please contact Lisa Foreman at 83Zero –
lisaforeman@83zero.com 01628 564108
83zero Consulting Limited is a boutique consultancy specialising in IT Service Management, Design & Delivery | Change | Agile Transition within the UK. We provide high quality interim and permanent senior IT professionals.