Product Support Engineer - £30-£34k plus bens

This vacancy is now closed

Product Support Engineer

High Wycombe

£30,000 - £34,000 plus benefits
 

Our client a large mobile development company are looking for an Operational Support Engineer to join their current team based in High Wycombe.

Responsibilities:

  • Handle phone calls, live chat and emailed client questions promptly and accurately, with good client relationship building
  • Responsible for First line diagnostics and replication of faults and appropriate escalation
  • Provide 2nd level support to Operations Team and clients
  • Responsible for gathering of information in the event of an incident and assessing impact to the services
  • Maintain communication with customers and escalating issues as per our incident management process
  • Maintain an effective documentation library of all platforms and services supported by the TSG team
  • Test applications and services to identify issues/bugs prior to implementation
  • Implement and refine the non-production environment
  • Review and enhance the documentation passed to QA from the Development Teams in order to effectively train the Operators
  • Deliver applications and services to the live production environments within agreed timescales
  • Ensure the client has enough monitoring and alerting systems in place to effectively identify errors and faults
  • Prepare and deliver both group and individual training sessions to members of Operations Team and Commercial Team

Skills:

  • Microsoft Office
  • Windows OS (desktop and server)/ Windows Services
  • SQL Server/ MySQL/ MongoDB
  • JSON
  • XML
  • Apache Tomcat
  • HTML/ JavaScript
  • Testing & Documentation
  • Linux

 

If you are interested in this great opportunity, please send me over your most up to date CV.

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