Renewals Representative

  • Permanent
  • London
  • Posted on January 8th, 2022

83zero is excited to be working with one of the world’s leading software security software vendors, who specialize in privileged access security cloud solutions.

Our client is regarded as the pioneer and market leader of the privilege access sector and is going through their next phase of exciting growth plans and are looking for a Renewals Representative to join their team! 

We are looking for individuals from a Renewals, Account Management, or SDR background, who love customer success, negotiation, and the opportunity to work with multiple teams across enterprise accounts. 

If you come from a Cyber Security background that would be ideal, but we are also keen to speak with candidates from the IT sector, who want to break into the Cyber Security market. 

Responsibilities: 

  • Protect and Grow Annual Recurring Revenue (ARR) for the growing subscription and SaaS customer base by securing renewal contracts in advance of expiration. 
  • Engage customers in conversations to understand budgets, key stakeholders, approval processes, and timelines, understand requirements, to bring renewals to a close. Responsible for managing the quote to close process for all renewals within an assigned territory, accurately, reviewing, preparing, and presenting renewal sales quotes 90 days in advance.  
  • Effectively defend against competitive pressures, within perpetual and SaaS environments, and uncover additional expansion opportunities. 
  • Partner closely with Customer Success to understand the health status of customers and drive adoption.  
  • Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling and multi-year options related to subscription renewals.  
  • Provide Management and Renewals Operation Team with regular and accurate updates on renewal contract statuses and customer escalation requests when needed. 
  • Communicate and effectively partner with Deal Desk, Sales Operations, Channel, Legal, Finance, and Sales Management to navigate complex customer requests to bring renewals to closure 
  • Meet and exceed annual and quarterly revenue goals. 

 Requirements: 

  • Any European languages would be highly beneficial 
  • Experience with software/subscription renewals – experience in SaaS environments a plus 
  • Ability to effectively present to and communicate with customers at the executive level 
  • Proficiency in contract negotiations and a consistent track record of quota achievement 
  • Smart, bold but humble attitude and continuous improvement approach to align with our clients values 
  • Excellent customer management skills; including sales, account management, and customer service. 
  • Ability to identify areas of process improvement and efficiency 
  • Proficiency in SFDC, CPQ, Microsoft Office Suite is preferred

Ready to Apply? 

If you are reading through this advert and are thinking 'Wait... this sounds like me!', then why are you still reading?! 

APPLY NOW! 

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