This is a fantastic opportunity to work for an industry leading System Integrator and award-winning Gold member of the Microsoft Partner network. They are now looking for an SACM Manager to oversee the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB).
You will follow the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within
- Ensure that CMDB Content is up to date, working directly with Data Owners
- Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area
- Ensure the data integrity and accuracy of information within the CMDB for the managed area
- Raise data quality issues with Data Owners and Service Providers
- Conduct regular data quality audits for managed area
- Report and escalate exceptions in the Change Process for the managed area to the Change Managers
- Provide the data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers
- Assist in in access management in regard to managed area of CMDB
- Define and deploy standards throughout the delivery environment to ensure repeatable, measurable, consistent processes for Asset Management
- Identify the Data Manager and Data Owner for new CI’s,
- Identify new data managers and train them on the tool, processes, and standards
Key skills required:
- Strong leadership and Stakeholder Management Skills
- Ability to present at all levels
- Demonstrate an ownership mentality
- Strong customer communication skills
- ITIL v4 Foundation
Experience:
- Ability of managing virtual teams to deliver updates to the CMDB
- Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
- Computer systems knowledge, integration and architecture concepts
- Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts
- Good Management and communication skills, hosting and facilitating of internal and external SACM/CMDB meetings
- Understanding of cross systems interrelations in context of the global business process
- Understanding of Service Management Framework
Please apply now for more details!