Senior Professional Services Consultant

  • Permanent
  • London
  • Posted on January 4th, 2022

My client is a market leader whose solutions combine real-time analytics, automation and employee feedback across all endpoints. Their cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work.

They are now looking for a Senior Professional Services Consultant with experience of ITSM and

Job Description

The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s expectations of the solution’s technical and business benefits.

The Professional Services Consultant’s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer’s own office or site is essential as and when required.

  • Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all products at an advanced level of competency during a project implementation
  • Install and configure the in line with the agreed solution design and prepare all relevant technical project deliverables
  • Implement all technical aspects of service delivery to the required standard of quality
  • Educate and empower customers to take full advantage of the solution so that it is fully adopted
  • Understand customer requirements to be able to advise and implement a relevant solution in line with industry best practices
  • Be committed to customer satisfaction and referenceability
  • Work collaboratively with internal teams (sales, pre-sales, support, product management) and partners

Qualifications

  • Minimum of 5 years of experience in a software consulting role
  • Good troubleshooting skills and technical knowledge of ITSM, IT operations and ITIL
  • Exposure to Digital Transformation projects, preferably End-User related
  • Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus
  • Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s)
  • General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)
  • Ability to quickly learn new technologies in an unsupervised environment
  • Excellent communication, customer-facing and teamwork skills,
  • Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies

Please apply now for more details!

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