Service Desk Engineer - £21k-£25k plus bens

  • Permanent
  • Reading
  • Posted on March 25th, 2019

Service Desk Engineer

Reading

£21-25k

 

Role Overview:

Our client a large IT Service Provider are looking for a Service Desk Engineer to join their team on a permanent basis.

 

Responsibilities:

You will be working with a successful team in a helpdesk based in environment.  This is a phone-based role where you will have the following responsibilities:

 

  • To ensure that all calls to the Service Desk from our customers are logged and responded to within pre-set service
  • Identify relevant problem types and associated priorities 
  • Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call logging system in a clear and concise format 
  • If necessary, progress calls to other departments or third parties for further investigation ensuring regular updates and working towards a prompt resolution 
  • To proactively monitor all calls keeping the customer, and when necessary the TSC Management, informed at all times through to resolution 
  • Undertake proactive calls to make customers aware of known issues before they have to call the Service desk 
  • To play an active role within the Service desk team remaining flexible to support others during busy periods 
  • Actively strive to improve technical ability by self-study, organised in-house training and attendance of external courses

 

Qualifications:

  • Experience with Exchange, Active Directory, Windows Server, TCP/IP, General Network troubleshooting, desktop troubleshooting
  • Must have good computer hardware and software knowledge
  • Excellent telephone manner
  • Windows Remote Support Tools

If you are interested in this great opportunity, please email me your CV to sophieellis@83zero.com

 

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