ServiceNow Administrator

  • Permanent
  • Cumbria
  • Posted on March 23rd, 2020

This is a fantastic opportunity to work for an industry leading system integrator and global power house within digital transformation.

As a ServiceNow admin, you will be responsible for administering, configuring, and scripting the ServiceNow ITSM tool. You will be required to develop technical solutions that meet the business needs of the IT and other departments seeking to use ServiceNow.

It will be crucial for you to fully analyze and understand user requirements in order to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.

Roles and Responsibilities:

·Manage and resolve incidents against ServiceNow applications.

·Manage Instance Security, User/Group Access/Access Control Lists.

·Perform routine maintenance that includes performance monitoring and error identification/remediation.

·Lead ServiceNow upgrade planning and execution.

·Schedule and verify instance clones.

·Serve as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development, implementation of modules, and application on the ServiceNow platform.

·Support the configuration of application including, but not limited to Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Configuration Management (CMDB), Project Portfolio (PPM), Governance, Risk Compliance (GRC), and Reporting/Performance Analytics.

·Act as a ServiceNow wizard for maturing platform capabilities and automating administrative tasks such as management of users, groups, and roles.

Please apply now for more details!

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