Single Pane of Glass (SPOG) Manager
Location: The role will be based out of Barrow In Furness with 2 days per week flexible / remote working available
Salary: £70,000 to £80,000 Per Annum + Bonus, 6% Pension, Life, Health, DiS
The Client:
My client is an industry leading system integrator & global powerhouse in digital transformation who are on the lookout for a confident, self-motivated and enthusiastic individual. This is a permanent position and represents a unique opportunity for someone to enhance their infrastructure management career with an awesome opportunity with a prestigious and historical pioneer in British engineering and manufacturing.
The Role:
- Day to day management and operation of the SPOG
- Ensure that potential issues and/or deteriorating performance are identified through trending, analysis and use of monitoring tools
- Ensure the SPOG maintains a view of significant issues across the Client estate
- Ensure that the SPOG has a forward view of change and key events that may impact service performance or require additional focus
- Manage the SPOG Service Analysts
- Continually improve and develop the SPOG’s capabilities
- Ensure that monitoring facilities are pro-actively monitored so that alerts and service variations are spotted and acted on
- Ensure that identified issues are owned and addressed by Delivery Groups
- Ensure monitoring is current and active at all required times and supports the needs of Cross Tower Operations
- Identify when issues need to be passed to support teams appropriately and timely to ensure progression by relevant Delivery Groups
Essential skills and Experience:
- Establish and grow the SPOG’s profile as the focal point used by Service Operations to support the end to end management of Client IT Services
- Deliver an effective monitoring function – identifying emerging issues and ensuring that these are addressed
- Develop effective and positive relationships with Delivery Groups and Service Operations Teams to enable effective operation
- Be a key part of Service Operations contributing to improving the effectiveness of Service Operations
- Understanding of ITIL and participated in Incident, Problem and Change management processes
- Managed teams and analysts’ tasks to ensure that contractual SLA’s and KPI’s are met
- You have supported quality systems in the day to day management and operation of a Business Operations Centre (BOC) / SPOG (similar experience of managing an ITOC or NOC management would also suffice)
- Ensured a BOC / SPOG / NOC / ITOC that maintains a view of significant issues across the Client estate
- Have experience of a BOC / SPOG / NOC / ITOC that has a forward view of change and key events that may impact service performance or require additional focus
- Managed BOC / SPOG / NOC / ITOC Service Analysts
- Overseen monitoring facilities are pro-actively monitored so that alerts and service variations are spotted and acted on
- Proven and effective knowledge of systems and processes that identified issues that are then owned and addressed by Delivery Groups
- Ensured monitoring is current and active at all required times and supported the needs of Cross Tower Operations
- Identified when issues needed to be passed to support teams appropriately and timely to ensure progression by relevant Delivery Groups
- Managed teams and analysts’ tasks to ensure that contractual SLA’s and KPI’s are met
To apply please click the "Apply" button and follow the instructions.
For a further discussion, please contact James Money on 07948 282298
83zero Consulting Limited is a boutique consultancy specialising in Project Management | ITSM | Change | Agile within the UK. We provide high quality interim and permanent senior IT professionals.