Single Pane Of Glass (SPOG) Manager - Bonus, 6% Pension, Health, Life

Single Pane of Glass (SPOG) Manager

Location: The role will be based out of Barrow In Furness with 2 days per week flexible / remote working available

Salary: £70,000 to £80,000 Per Annum + Bonus, 6% Pension, Life, Health, DiS

The Client:

My client is an industry leading system integrator & global powerhouse in digital transformation who are on the lookout for a confident, self-motivated and enthusiastic individual. This is a permanent position and represents a unique opportunity for someone to enhance their infrastructure management career with an awesome opportunity with a prestigious and historical pioneer in British engineering and manufacturing.

The Role:

  • Day to day management and operation of the SPOG
  • Ensure that potential issues and/or deteriorating performance are identified through trending, analysis and use of monitoring tools
  • Ensure the SPOG maintains a view of significant issues across the Client estate
  • Ensure that the SPOG has a forward view of change and key events that may impact service performance or require additional focus
  • Manage the SPOG Service Analysts
  • Continually improve and develop the SPOG’s capabilities
  • Ensure that monitoring facilities are pro-actively monitored so that alerts and service variations are spotted and acted on
  • Ensure that identified issues are owned and addressed by Delivery Groups
  • Ensure monitoring is current and active at all required times and supports the needs of Cross Tower Operations
  • Identify when issues need to be passed to support teams appropriately and timely to ensure progression by relevant Delivery Groups

Essential skills and Experience:

  • Establish and grow the SPOG’s profile as the focal point used by Service Operations to support the end to end management of Client IT Services
  • Deliver an effective monitoring function – identifying emerging issues and ensuring that these are addressed
  • Develop effective and positive relationships with Delivery Groups and Service Operations Teams to enable effective operation 
  • Be a key part of Service Operations contributing to improving the effectiveness of Service Operations
  • Understanding of ITIL and participated in Incident, Problem and Change management processes
  • Managed teams and analysts’ tasks to ensure that contractual SLA’s and KPI’s are met
  • You have supported quality systems in the day to day management and operation of a Business Operations Centre (BOC) / SPOG (similar experience of managing an ITOC or NOC management would also suffice)
  • Ensured a BOC / SPOG / NOC / ITOC that maintains a view of significant issues across the Client estate
  • Have experience of a BOC / SPOG / NOC / ITOC that has a forward view of change and key events that may impact service performance or require additional focus
  • Managed BOC / SPOG / NOC / ITOC Service Analysts
  • Overseen monitoring facilities are pro-actively monitored so that alerts and service variations are spotted and acted on
  • Proven and effective knowledge of systems and processes that identified issues that are then owned and addressed by Delivery Groups
  • Ensured monitoring is current and active at all required times and supported the needs of Cross Tower Operations
  • Identified when issues needed to be passed to support teams appropriately and timely to ensure progression by relevant Delivery Groups
  • Managed teams and analysts’ tasks to ensure that contractual SLA’s and KPI’s are met

 

To apply please click the "Apply" button and follow the instructions.

For a further discussion, please contact James Money on 07948 282298

83zero Consulting Limited is a boutique consultancy specialising in Project Management | ITSM | Change | Agile within the UK. We provide high quality interim and permanent senior IT professionals.

 

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