2nd Line Customer & Technical Support Engineer
Salary: £25,000 to £30,000 + a market leading and very comprehensive benefits package
Our client who are a Digital Transformation and Software Development consultancy, specialise in delivering high performing and cutting-edge software to their rapidly growing client portfolio. They pride themselves of the Technical Customer Support and Customer Experience they provide.
They are seeking the skills and experience of a 2nd line Customer & Technical Support Engineer/Analyst to join a brand-new technical service team.
This will be a permanent opportunity for someone who is seeking a career move with a company that are embarking on their largest transformation and growth to date. Attitude, aptitude and drive is key to this successful hire.
You will be responsible for managing all enquiries that have been escalated to you, via the Technical Support Platform and resolve customer issues. Your role will be an escalation point for the Technical Support Desk where cases have been escalated in line with the SLA escalation process.
Essential Skills and Experience:
Solid and demonstrable experience supporting external customers with your company’s custom software products and applications.
- 3 years’ experience providing 1st line or 2nd line technical support
- 2+ MCP’s (or equivalent)
- ITIL Foundation or higher-level certification
- MS Office applications including Outlook
- Knowledge of all or most of the following technologies:
- Desktop Operating Systems
- Active Directory
- Terminal Server
- SQL Server
- Android and iPhone
·Degree level or equivalent education within IT, Business systems or some other technical related field
Personal and professional development is key as is the ability to develop a great level of interest and understanding of the company’s products.
To apply please click the “Apply” button and follow the instructions
For a further discussion, please contact Georgia Shepherd @ 83zero
Please note that due to COVID-19, all interviews will be held over a remote platform and onboarding will be done remotely whilst the social distancing guideline are still in place.