Technical Support (Application) - £200 per day

  • Contract
  • Reading
  • Posted on June 26th, 2019

Technical Support Analyst (Application)
Reading
£200 per day 

Our client a large solutions provider is looking for an Application Support Analyst to join their current team.

Responsibilities:

  • Responding to system generated alerting, including the utilisation of a range of investigation and resolution activities
  • Responding to customer queries (calls, emails, work requests) and then logging and taking action, accordingly, including prioritisation and compliance with customer SLA’s
  • Triage of incidents and intelligent escalation where appropriate
  • Assisting in root cause analysis where appropriate:
    • Reviewing system log files
    • Understanding and searching SQL code (or other tools as appropriate)
    • Analysis of data within Excel (or other tools as appropriate)
  • Updating customer communications and documentation:
    • Emails
    • Change log
    •  Incident log
    • Tickets
    • Work requests
  • Administrative activities for provisioning and support customer environments:
    • Create new customer web portals or network level data connections
    • Regression testing of new implementations and changes
    • Changing message routing
    • Custom reports
    • Maintaining customer & supplier information

Skills:

  • Technical and system documentation
  • Technical application experience (SQL Server/T-SQL)
  • Technical skills using multiple operating systems (Windows 2008 server, 2012 server, Windows 7 & 8 etc)
  • General office applications (Microsoft Office - Outlook, Word, Excel, Visio, Sharepoint)
  • Working knowledge of web/internet applications and their structure beneficial
  • Understanding of relational databases and client/server applications
  • Ability to understand commercial impact of technical issues.

 

Cover the on-call rota as required; our services are 24x7x365 (normal pattern is 7 days in 28, but this may vary when there is a need for additional cover)

 

 

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