User Researcher

My client is an industry leading System Integrator, and they are currently looking for multiple User Researchers across their Digital practice based in Worthing. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career.

What You’ll Do:

  • Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing
  • Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.
  • Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development
  • Design, script and analyse ad-hoc quantitative surveys
  • Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity, and customer experience mapping
  • Present findings, recommendations, and customer insights to senior decision makers
  • Manage day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables

 

What you’ll do:

  • Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
  • Proven experience of creating research strategies/approaches
  • Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
  • Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
  • Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large
  • Extensive knowledge of human factors, ethnography, and the user-centered design process for product and service design in an iterative development environment
  • Demonstrable knowledge, experience in and passion for user centered design practices

 

Desirable

  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
  • Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
  • Experience of identifying user needs of users with accessibility requirements.

Please apply now for more details!

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