User Researcher
Location: Any UK base - (Hybrid working)
Salary: £65,000 - £75,000 + Holiday | Pension | Certifications | Private Healthcare
Your role
- Generate new and useful user insights and translate them into features and actions that will allow service/product managers to iteratively improve their service for users
- Plan, design and conduct in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design)
- Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing
- Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material;
- Design, script and analyse ad-hoc quantitative surveys
- Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
- Present findings, recommendations and customer insights to senior decision makers
- Manage day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables
Essential Skills
- Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
- Proven experience of creating research strategies/approaches
- Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
- Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
- Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large
- Extensive knowledge of human factors, ethnography, and the user-centered design process for product and service design in an iterative development environment
- Demonstrable knowledge, experience in and passion for user centered design practices
- Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
To apply please click the “Apply” button and follow the instructions. For a further discussion, please contact Connor McCabe – 07747 773421
83zero LTD is a boutique consultancy specialising in IT, Data Engineering and Architecture | Data Science (ML, AI, DL) | Data Visualisation | RPA within the UK. We provide high-quality interim and permanent senior IT professionals.