Network Support Engineer (24/7 Shift Pattern)
Shifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off
2nd Line Support Engineer
Network Support Engineer (24/7 Shift Pattern)
Location: London
Type: Permanent
Shifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off
Salary: £45,000 + 10% Shift Allowance + Benefits
Key Responsibilities
- Troubleshoot and resolve customer technical faults across a wide range of network technologies
- Manage support tickets, incidents, and change requests efficiently and professionally
- Document customer solutions using OSS tools, Visio diagrams, and technical write-ups
- Work closely with 3rd line engineers and internal teams for escalations
- Assist the delivery team in configuring and implementing new customer projects
- Maintain consistent and professional communication with customers
Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper
Wireless: Cisco, Meraki, Aruba
Security: Palo Alto, Prisma, Fortinet, Cisco ASA
SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage
Other Technologies: Cisco ISE, Cisco DNAC, DOT1x, Cisco Nexus 7K/5K/2K
Skills & Experience Required
- Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level
- Strong knowledge of Layer 2 protocols (STP, Dot1Q, QinQ, VPLS) and Layer 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP)
- Excellent communication skills - both written and verbal
- Strong customer service focus with a proactive and professional attitude
- Ability to work independently and collaboratively within a shift-based team
Desirable (Nice to Have)
- CCNA, CCNP and/or JNCIS certifications
- Experience with Unix/Linux systems and scripting (Python, Bash)
- Hands-on with Juniper SRX/EX, Fortinet, Palo Alto, or Cisco ASA firewalls
- Familiarity with Alcatel SR & ESS
- Comfortable using network analysis tools like Wireshark