ServiceNow Developer
Location: UK-Based | Hybrid Working
Team: Digital Customer Experience Practice
Type: Full-Time
Salary: £60,000 - £70,000 + Pension, Private Healthcare, Unlimited Training Budget
Join Our Digital Transformation Journey
We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast-growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform.
Your Role in the Team
Platform Development
Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows
Build and maintain applications using JavaScript and Angular
Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions
User-Centric Design
Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal
Craft self-service portals and dashboards that enhance usability and engagement
Systems Integration
Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs
Ensure seamless data flow and platform consistency
Experience-Driven Outcomes
Enhance user journeys and productivity through real-time analytics and automation
Deliver employee-centric onboarding and lifecycle workflows
Embrace GenAI and automation to drive continuous improvement
Team Collaboration
Engage in workshops and requirement-gathering sessions
Participate in code reviews and internal knowledge-sharing
Work closely with cross-functional teams across IT, HR, and Customer Service
What You'll Bring
Must-Haves:
2+ years of real-world ServiceNow development experience
Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API
Experience with core workflows: ITSM, HRSD, CSM, Onboarding
API integration knowledge (REST/SOAP)
Strong communication and analytical skills
Understanding of employee/customer experience design
Desirable Certifications:
ServiceNow Certified Application Developer (CAD)
ServiceNow Implementation Specialist - HRSD or CSM