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Desktop Engineer (2nd Line Support0

Barrow-In-Furness, Cumbria

Up to £30000 per annum + Bonus, Pension, Private Health

Permanent

Software Engineering

IT Support Engineer (2nd Line Support)

Location: Barrow-in-Furness (Onsite - 5 days per week)
Salary: £30,000 + Bens, Perks, Unlimited training budget

We are looking for a motivated and customer-focused Onsite IT Support Engineer to join our End User Experience (EUE) team, supporting high-profile clients in a fast-paced technical environment. This is an excellent opportunity for someone who enjoys hands-on IT support, problem-solving, and working directly with end users.

About the Role

As part of the EUE team, you will play a key role in delivering high-quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels.

Your responsibilities will include:

  • Providing 2nd line technical support, resolving incidents within SLA targets and maintaining a low incident rate.

  • Completing assigned tasks accurately and within agreed timeframes.

  • Handling Non-Standard Requests (NSR) in line with agreed delivery schedules.

  • Escalating complex issues to Level 3 support teams where required.

  • Installing, configuring, and troubleshooting hardware and software across laptops, desktops, printers, networks, and peripherals.

  • Supporting users with docking stations, display screens, scanners, and multifunction printers (MFDs).

  • Driving company vehicles to deliver IT equipment and provide on-site technical assistance when required.

Skills and Experience

We are looking for candidates with the following experience and technical knowledge:

  • Strong knowledge of Microsoft Windows OS (Windows 10 & 7) including system builds, configuration, and registry settings.

  • Experience using Microsoft Office applications.

  • Basic understanding of SCCM and Active Directory.

  • Familiarity with IT service management tools such as ServiceNow or similar platforms.

  • Understanding of networking concepts including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote access.

  • Experience working with IT hardware and peripherals.

  • Exposure to Microsoft Exchange environments, LTSC Channels, and KIOSK configurations is desirable.

If you are interested in this opportunity click "apply" or send your CV to

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